GDPR
Privacy Policy – CARIVA Location CARIVA Location Address: Shop No. 11 – next to the El Khoulafae Arrachidine Mosque – Route de Taza – 60000 Oujda
Location and Google Maps directions: Click HERE Contact us via WhatsApp: Click HERE: +212 717332605 1. Introduction
CARIVA Location places great importance on the privacy and security of customers' personal data. We are committed to complying with applicable legislation regarding personal data protection, specifically Law 09-08 concerning the protection of individuals with regard to the processing of personal data, and the General Data Protection Regulation (GDPR) for customers residing in the European Union. This Privacy Policy describes how CARIVA Location collects, uses, and protects your personal data when you use our vehicle rental services. 2. Collection of personal data
We collect the following personal data when you make a reservation or use our services: Identification data: Surname, first name, date of birth, address, phone number, email address, passport or ID card number. Driving data: Driver's license, driving history (if necessary). Payment information: Credit card number, bank transfer details. Rental data: Reservation history, rental date, type of vehicle rented, vehicle pickup and return locations. This data is collected transparently and solely for purposes related to the provision of vehicle rental services. 3. Purposes of data processing
We process your personal data for the following purposes: Vehicle rental management: reservation, pickup, and return of the vehicle. Communication: Reservation confirmation, information on rental terms, payment or late return reminders, and other communications related to our services. Payment processing: Management of financial transactions for rental payments and associated services. Compliance with legal obligations: Adherence to tax and legal requirements regarding vehicle rentals. 4. Sharing of personal data
CARIVA Location shares your personal data with third parties only in the following cases: Service providers: We may share your information with our service providers (e.g., online payment processors, insurance companies) in order to provide our services. These providers are required to maintain the confidentiality of your data. Legal obligations: If required by law, we may be obliged to disclose your personal data to competent authorities (e.g., police or courts) in connection with judicial investigations or legal claims. 5. Data security
CARIVA Location implements appropriate security measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction. We use encryption technologies and secure protocols to protect sensitive information (particularly payment details). However, no method of transmission over the Internet or electronic storage is completely secure; while we strive to protect your personal information, we cannot guarantee absolute security. 6. Data retention
We retain your personal data for as long as necessary to manage the business relationship and in accordance with legal requirements. For example: Rental-related data is retained for 5 years for tax and accounting purposes. Payment-related data may be retained for the duration of the applicable legal statute of limitations. After this period, we undertake to delete or anonymize your personal data, unless a legal or contractual obligation requires us to retain it for a longer period. 7. User Rights
In accordance with data protection legislation, you have the following rights: Right of access: You have the right to request access to the personal data we hold about you. Right to rectification: You may request the modification or updating of your personal data if it is inaccurate or incomplete. Right to erasure: You may request the deletion of your personal data, subject to legal conditions. Right to restriction of processing: You may request the restriction of the processing of your data in certain situations. Right to data portability: You may request the transfer of your personal data in a structured, commonly used, and machine-readable format. Right to object: You may object to the processing of your personal data on legitimate grounds. To exercise your rights, please contact us via the contact page HERE. We will respond to your request within the timeframes prescribed by applicable law. 8. Changes to the Privacy Policy
We reserve the right to modify or update this privacy policy at any time. Any changes will be published on our website www.cariva-oujda.com and will take effect immediately upon publication. We encourage you to check this page regularly to stay informed of any updates. 9. Contact
For any questions regarding this privacy policy or how we process your personal data, you may contact us via the contact page HERE.