Frequently Asked Questions

A valid and legible Category B driving licence is sufficient to drive all rental cars in Oujda.

Only drivers named in the rental agreement are authorized to drive; they are covered by our insurance. Additional drivers must present their driver's license when picking up the vehicle. A surcharge applies for additional driver insurance.

Yes, you can modify your confirmed booking. Please contact the agency by phone or email, providing your booking reference, to specify the desired changes.

The rental car in Oujda is provided with a certain amount of fuel. You must return it with the same level. If the fuel warning light is on, a refueling fee will be charged. Driving on reserve is prohibited.

The vehicle is handed over to you clean. If you return it dirty, you will be required to pay an additional cleaning fee.

In the event of a breakdown (excluding accidents), you must contact the agency using the phone number or WhatsApp number provided to you at the time of vehicle delivery.

You can pick up your rental vehicle in Oujda directly from our city-center branch. We also offer free delivery upon your arrival at the airport (Oujda-Angads) or to your accommodation.

In the event of an incident, you must immediately contact the assistance number. You must then have an official report drawn up by an inspector and submit it to the agency within 24 hours at the latest. Please note: Never move the vehicle before the inspector arrives.

Your invoice is provided upon return of the vehicle. It can also be sent to you by email upon request, provided you include your reservation details.

If you wish to extend the initial duration, you must contact us before the end date of the rental to obtain agreement on a contract extension and pay for the additional days.

It is crucial to request an extension, as the insurance is no longer valid after the contract's expiration time. If the return is delayed by more than three hours, an additional day's rental will automatically be charged at the initial rate.

If your company regularly uses our car rental services in Oujda, you may request a discount on our standard rates for long-term contracts.

Travel is restricted to Moroccan territory. Crossing national borders with the rented vehicle is strictly prohibited.

We offer several categories of rental cars in Oujda. If the model you desire is not available, we will assign you a similar vehicle (in terms of doors and seating capacity). If this is not possible, we will provide a vehicle from a higher category at no extra cost.

Our contracts include comprehensive coverage. A deductible applies and is payable in the event of a claim, damage caused to the vehicle (if you are at fault), or if the responsible third party is not identified.